Contoh soal complain beserta jawabannya

1. Dhika : I’m afraid I have to complain, Tantri. You haven’t returned the book you borrowed last month
Tantri : ______ I will return it soon.
a. I don’t know
b. I’m afraid it’s not me
c. I’m terribly sorry.
d. I didn’t borrow it
Jawaban : c
Pembahasan : ungkapan yang paling tepat menggambarkan situasi diatas adalah I’m terribly sorry. Maka jawabannya adalah c

2. Guest : I’m sorry to say this, I think the air conditioning doesn’t work properly.
Customer service : I’m sorry. I’ll get someone to check it for you.
From the dialogue we know that …
a. The guest is complaning about the bedroom service.
b. The guest is complaining about the air conditioning
c. The guest is angry about the bad service
d. The guest is very disappointed about the situation
Jawaban : b
Pembahasan:
Pada soal diatas, “the guest” menyatakan komplain kepada customer service tentang AC yang tidak bekerja secara normal, maka jawabannya adalah b.